Shipping & Return
Shipping:
We offer a ground and express flat rate shipping methods from UPS, FedEx, USPS and DHL. Shipping options and pricing is calculated per item at the checkout process. All orders are typically processed within 24-48 hours of orders being placed with most orders being shipped the same day that it was placed.
Please note, we are not responsible for duties, taxes, or additional fees when importing our products. Please be aware in many countries you are required to pay these fees upon delivery.
Inventory:
We do our best to ensure the website inventory displays are accurate and up-to-date. However, if an item is out of stock or on backorder and the website does not reflect this, the rest of the order will ship as scheduled and you will be contacted via email or telephone that the item is out-of-stock. You have the option of cancelling, substituting or waiting for the item to become available again.
Returns:
We accept returns on all, un-opened and un-used items for a period of 15 days from the date of delivery. Items must be in brand-new, re-sellable condition. We reserve the right to refuse any returns that do not meet these requirements. For large orders that require a lot of labor involved in the packaging process we may require a 10% restocking fee.
Warranty:
We warrant all items against DOA (Dead on arrival) for a period of 15 days from the time of delivery. We recommend inspecting merchandise as it arrives for any noticeable defects or damages that may have arisen during shipping. Contact us at sales@herbwaxvaporizer.com to make a warranty claim as soon as you spot any damage. Most of the manufacturers we carry hold a 1 year warranty from the date of our original purchase from them. We can work with you and the manufacturer beyond the 15 day DOA period to solve any outstanding issues regarding damaged or defective goods.
